Returns & Exchanges

We want you to be fully satisfied with your Keychron purchase; if your keyboard or accessory doesn't meet your expectations, you can initiate a return within 7 days of delivery. Please ensure all items are in their original condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack your Keychron device in its original retail box, including all cables, keycap pullers, and extra keycaps that were part of the initial shipment.

3

Ship the Item

Affix the provided shipping label or use a tracked courier service to send the package to our designated return center, ensuring the RMA number is clearly marked on the exterior.

4

Inspection and Refund

Once our technicians verify the product's condition and functionality, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing